Phone support is provided free to all Focus Web Design clients. Normal business hours are 8am to 5pm, Monday to Friday, but email support is provided 24 hours a day, 7 days a week.
How To Contact Us
Phone
0427 846312.
What Phone Support Is
The following list is an example of reasons you may wish to call us for support:
- Problems accessing your website (hosted by us)
- Problems sending or receiving e-mail (hosted by us)
- Problems or errors using the online hosting control panel, or online client service centre
- Found a spelling mistake in your website (designed and maintained by us)
- Problems or errors using the content management system
- Password resets
What Phone Support Isn't
The following list is an example of reasons that don't fall under our phone support system. Charges may apply for these types of phone support. Please note that we need to make this distinction to ensure that our prices can stay as low as possible - if we allowed all forms of support for free, we would need to increase our prices so we could afford it.
You won't be charged without knowing it first.
- Needing a new e-mail account created (you can do this through your online control panel - see the online support articles for instructions)
- Problems using your computer or the Internet in general
