We pride ourselves on our outstanding support system, which provides 24/7 coverage for our clients through four main channels. For more information, please click on the method you wish to utilise. Online support articles, Internet support, and phone support are all free for current clients, however on-site support will be charged at the applicable rate.
Online Support Articles
We provide a range of
free articles designed to help you get the most out of your website. Articles include creating new e-mail accounts, setting up e-mail accounts in your e-mail program, editing your website, viewing your website statistics, and more.
Internet Support
Internet support is
free for current clients. It includes e-mail support, and support tickets managed through our online client centre.
Phone Support
Phone support is
free for current clients, not time limited, and available during working hours, 5 days a week through our national toll free number.
On-Site Support
On-site support is the premium level of support, and attracts an extra charge. It refers to when you ask us to come out to your business premises to solve a computer problem.
